Customer Information
Placing an order
When you have placed your order Co-ParentMatch.com will send you confirmation of your order by e-mail. If there are any problems with the order then we will advise you as soon as possible.
Delivering an order
All of our goods are delivered by Royal Mail. Deliveries within the UK will normally be made within 3 to 5 working days. International Airmail deliveries may take up to 14 days.
Promotional Offers
Special promotions cannot be used together within the same sale.
Returns Policy
If you cancel before the delivery of any goods your money will be refunded and no items will be delivered. If you return the goods to us within 14 days from the date they have been delivered to you with the original invoice/receipt and they are not damaged in any way we will give you a full refund. You will be responsible for the delivery of the goods. The refund will be in the form of the original method of payment.
This is not what I ordered
If the items you ordered are faulty or are different from items you ordered please provide a full description of the fault and return the defective item in its original packaging, and return to us with any receipts and associated accessories. In these circumstances we will pay for the reasonable delivery of the goods.
Unavailable Products
If a product is unavailable, Co-Parentmatch.com reserves the right to offer you an alternative similar in price and quality. If we are unable to fulfill your order, we will not be liable for the failure to deliver the goods in question.
Ordering online
Co-Parentmatch.com operates a secure online system where you can order anytime day or night. All payments are made securely through PayPal one of the worlds most trusted and fastest ways to pay over the internet.
FAQ's
Delivery Information
1) How will my parcel be sent?
First Class Recorded Delivery and Airmail: You will be charged for delivery. Delivery charges will be based on the weight of items in your basket. Average charges for UK delivery are just £2.70 and the average cost to USA, Canada and Australia is $11.00. The estimated delivery time will be dependent on the geographical location of your delivery address. You will be notified by email when your order has been dispatched with an estimated time of arrival. Royal Mail indicates that UK orders usually arrive within 3-5 days and international deliveries should arrive within 7-14 working days.
2) What are the Delivery Rates & Policies?
Co-ParentMatch.com can dispatch items to virtually any address in the world. Delivery charges will be based on the weight of items in your basket. Average charges for UK delivery are just £2.70 and the average cost to USA, Canada and Australia is $11.00. The estimated delivery time will be dependent on the geographical location of your delivery address.
3) Where’s my Stuff?
Items not yet Dispatched
Estimated dispatch dates are based on your destination address and how quickly we can obtain items for dispatch. Royal Mail indicates that UK orders usually arrive within 3-5 days and international deliveries should arrive within 7-14 working days.
Dispatched Items
If your order has been dispatched and the estimated delivery date has passed, we recommend that you ask your local postal sorting office if they've already tried to deliver the parcel, or ask your neighbour if the package has been left with them.
You should also check that the delivery address you gave us is correct.
If your order hasn't arrived after the estimated delivery date, please contact us and we'll do our best to locate it.
4) What happens if there is a Problem with a Delivery I've Received?
My Order is Faulty or Damaged: If you take delivery of a package and the contents have been damaged in transit, you can return the item(s) to us within 14 days of receipt for exchange.
I ordered the wrong thing and want to return it: If you return goods to us within 14 days from the purchase date and the goods are in perfect condition, with the original packaging and original invoice/receipt, then we will give you a full refund. The refund will be in the form of the original method of payment through PayPal. You will be responsible for the cost of returning the Ggoods to us.
Ive been sent the wrong stuff: As soon as you find out we've sent you an incorrect item please contact us.
Discrete packaging is guaranteed on all products.