Customer Information

Regisration for the Shop

If you are already a member and have a personal profile you can register with the shop using the same log in details as the main site but you will need to re-register with the shop.

Placing an order

When you have placed your order will send you confirmation of your order either by e-mail. If there are any problems with the order then we will advise you as soon as possible.

Delivering an order

All of our goods are delivered by Royal Mail Tracked and Sign. Deliveries within the UK will normally be made within 1 to 3 working days. International Tracked deliveries usually take 5 to 7 working days however in our experience may take up to 14 days.

Promotional Offers

Special promotions cannot be used together within the same sale.

Returns Policy

If you cancel before the delivery of any goods your money will be refunded and no items will be delivered. If you return the goods to us within 14 days from the date they have been delivered to you with the original invoice/receipt and they are not damaged in any way we will give you a full refund. You will be responsible for the delivery of the goods. The refund will be in the form of the original method of payment.

This is not what I ordered

If the items you ordered are faulty or are different from items you ordered please provide a full description of the fault and return the defective item in its original packaging, and return to us with any receipts and associated accessories. In these circumstances we will pay for the reasonable delivery of the goods.

Unavailable Products

If a product is unavailable, reserves the right to offer you an alternative similar in price and quality. If we are unable to fulfill your order, we will not be liable for the failure to deliver the goods in question.

Ordering online operates a secure online system where you can order anytime day or night. All payments are made securely through PayPal one of the worlds most trusted and fastest ways to pay over the internet.

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